:root,[data-theme=light]{--color-primary: #202223;--color-primary-hover: #2c2e2f;--color-primary-muted: #6d7175;--color-accent: #008060;--color-accent-hover: #006e52;--color-accent-light: #e3f1df;--color-accent-focus: rgba(0, 128, 96, .25);--color-bg: #f6f6f7;--color-bg-elevated: #ffffff;--color-bg-sidebar: #202223;--color-bg-sidebar-hover: rgba(255, 255, 255, .08);--color-bg-sidebar-active: rgba(255, 255, 255, .12);--color-text: #202223;--color-text-muted: #6d7175;--color-text-inverse: #ffffff;--color-border: #e1e3e5;--color-border-strong: #c9cccf;--color-error: #d72c0d;--color-error-bg: #fef1f0;--color-success: #008060;--color-success-bg: #e3f1df;--color-warning: #f59e0b;--color-warning-bg: #fef3cd;--radius-full: 9999px;--sidebar-width: 260px;--header-height: 60px;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--shadow-sm: 0 1px 0 rgba(0, 0, 0, .05);--shadow-md: 0 2px 6px rgba(0, 0, 0, .07);--shadow-lg: 0 4px 12px rgba(0, 0, 0, .1);--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--text-xs: .75rem;--text-sm: .875rem;--text-base: 1rem;--text-lg: 1.125rem;--text-xl: 1.25rem;--text-2xl: 1.5rem;--text-3xl: 1.875rem;--font-medium: 500;--font-semibold: 600;--font-bold: 700}[data-theme=dark]{--color-primary: #f6f6f7;--color-primary-hover: #e1e3e5;--color-primary-muted: #8c9196;--color-accent: #00a884;--color-accent-hover: #008f70;--color-accent-light: rgba(0, 168, 132, .2);--color-accent-focus: rgba(0, 168, 132, .35);--color-bg: #1a1a1a;--color-bg-elevated: #242424;--color-bg-sidebar: #0d0d0d;--color-bg-sidebar-hover: rgba(255, 255, 255, .06);--color-bg-sidebar-active: rgba(255, 255, 255, .1);--color-text: #f6f6f7;--color-text-muted: #8c9196;--color-text-inverse: #f6f6f7;--color-border: #2d2d2d;--color-border-strong: #3d3d3d;--color-error: #ff6b6b;--color-error-bg: rgba(255, 107, 107, .12);--color-success: #00a884;--color-success-bg: rgba(0, 168, 132, .15);--color-warning: #fbbf24;--color-warning-bg: rgba(251, 191, 36, .15);--radius-full: 9999px;--shadow-sm: 0 1px 0 rgba(0, 0, 0, .2);--shadow-md: 0 2px 8px rgba(0, 0, 0, .3);--shadow-lg: 0 4px 16px rgba(0, 0, 0, .4)}:root{--space-1: .25rem;--space-2: .5rem;--space-3: .75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--space-10: 2.5rem;--space-12: 3rem;--bp-mobile-nav: 1023px;--bp-sm: 640px;--bp-md: 768px;--bp-lg: 1024px;--bp-xl: 1280px;--bp-1080p: 1920px;--bp-2k: 2560px}*,*:before,*:after{box-sizing:border-box}html{font-size:16px;-webkit-font-smoothing:antialiased;overflow-x:clip}body{margin:0;font-family:var(--font-sans);font-size:var(--text-base);line-height:1.5;color:var(--color-text);background:var(--color-bg);overflow-x:clip}#root{min-height:100vh;min-height:100dvh}h1,h2,h3,h4,h5,h6{margin:0 0 var(--space-2);font-weight:var(--font-semibold);line-height:1.3;color:var(--color-text)}h1{font-size:var(--text-2xl)}h2{font-size:var(--text-xl)}h3{font-size:var(--text-lg)}p{margin:0 0 var(--space-3);color:var(--color-text-muted)}.app-shell{display:flex;min-height:100vh;min-height:100dvh;min-width:0}.app-shell--sidebar-expanded{--sidebar-width: 260px}.app-shell--sidebar-rail{--sidebar-width: 70px}.app-shell--sidebar-hidden{--sidebar-width: 0px}.sidebar{width:var(--sidebar-width);flex-shrink:0;background:var(--color-bg-sidebar);color:var(--color-text-inverse);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:100;border-right:1px solid var(--color-border);transition:background .2s,border-color .2s,transform .25s ease,box-shadow .25s ease}.sidebar-backdrop{display:none}@media(max-width:1023px){.sidebar{width:min(280px,88vw);max-width:300px;transform:translate(-100%);box-shadow:none;padding-bottom:env(safe-area-inset-bottom,0);padding-top:env(safe-area-inset-top,0)}.app-shell--sidebar-open .sidebar{transform:translate(0);box-shadow:var(--shadow-lg)}.sidebar-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;z-index:99;margin:0;padding:0;border:none;background:#00000073;cursor:pointer;-webkit-tap-highlight-color:transparent;opacity:0;pointer-events:none;transition:opacity .2s ease}.app-shell--sidebar-open .sidebar-backdrop{opacity:1;pointer-events:auto}body:has(.app-shell--sidebar-open):not(.helpdesk-ticket-view){overflow:hidden}}@media(min-width:1024px){.sidebar-backdrop{display:none!important}.app-shell:not(.app-shell--sidebar-hidden) .sidebar{transform:none!important}.app-shell--sidebar-hidden .sidebar{width:min(280px,85vw);max-width:300px;transform:translate(-100%)!important;pointer-events:none;border-right-color:transparent;overflow:hidden}}.sidebar__brand-row{display:flex;align-items:center;justify-content:space-between;gap:var(--space-2);padding:var(--space-3) var(--space-3) var(--space-3) var(--space-4);border-bottom:1px solid rgba(255,255,255,.08)}.sidebar__brand{padding:0;font-size:var(--text-lg);font-weight:var(--font-bold);letter-spacing:-.02em;border-bottom:none}.sidebar__brand a{color:inherit;text-decoration:none}.sidebar__nav{flex:1;padding:var(--space-3);overflow-y:auto;display:flex;flex-direction:column;min-height:0}.sidebar__nav a{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-2) var(--space-3);margin-bottom:var(--space-1);color:#ffffffe6;text-decoration:none;border-radius:var(--radius-md);font-size:var(--text-sm);font-weight:var(--font-medium);transition:background .15s,color .15s}.sidebar__nav a:hover{background:var(--color-bg-sidebar-hover);color:#fff}.sidebar__nav a.active,.sidebar__nav a[aria-current=page]{background:var(--color-bg-sidebar-active);color:#fff}.sidebar__brand-short{display:none}.sidebar__layout-toggles{display:flex;flex-direction:row;gap:4px;flex-shrink:0}.sidebar__layout-btn{display:flex;align-items:center;justify-content:center;width:34px;height:34px;padding:0;border:none;border-radius:var(--radius-md);background:#ffffff14;color:#ffffffd9;cursor:pointer;transition:background .15s,color .15s}.sidebar__layout-btn:hover{background:#ffffff24;color:#fff}.sidebar__nav-icon{flex-shrink:0;opacity:.92}.sidebar__nav-text{flex:1;min-width:0}.sidebar__nav-locked{margin-top:auto;padding-top:var(--space-4);border-top:1px solid rgba(255,255,255,.1)}.sidebar__nav-locked-title{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:#ffffff73;padding:0 var(--space-2) var(--space-2)}.sidebar__nav-locked-row{display:flex;align-items:flex-start;gap:var(--space-2);padding:var(--space-2);margin-bottom:var(--space-1);border-radius:var(--radius-md);background:#0003}.sidebar__nav-locked-main{flex:1;min-width:0}.sidebar__nav-locked-label{display:block;font-size:var(--text-xs);font-weight:600;color:#ffffffbf}.sidebar__nav-locked-hint{display:block;font-size:10px;color:#ffffff73;margin-top:2px;line-height:1.3}.sidebar__nav-locked-cta{flex-shrink:0;font-size:10px;font-weight:600;color:#7ae9c7;text-decoration:none;padding:4px 8px;border-radius:var(--radius-sm);background:#ffffff14;align-self:center}.sidebar__nav-locked-cta:hover{background:#ffffff1f;color:#fff}.sidebar--rail .sidebar__brand-short{display:inline!important}.sidebar--rail .sidebar__brand-full{display:none}.sidebar--rail .sidebar__layout-toggles{flex-direction:column;width:100%;margin-top:var(--space-2)}.sidebar--rail .sidebar__brand-row{flex-direction:column;align-items:center;padding:var(--space-2)}.sidebar--rail .sidebar__user-info{display:none}.sidebar--rail .sidebar__user{justify-content:center;padding:var(--space-3)}.sidebar--rail .sidebar__store-select .store-select__value{display:none}.sidebar--rail .sidebar__store-select .store-select__trigger{justify-content:center;padding:var(--space-2)}.sidebar--rail .sidebar__nav-text{display:none}.sidebar--rail .sidebar__nav-link{justify-content:center}.sidebar--rail .sidebar__nav a.sidebar__nav-item-badge{position:relative}.sidebar--rail .sidebar__badge{position:absolute;top:2px;right:2px;font-size:9px;padding:1px 5px}.sidebar-rail-tip{z-index:10000;max-width:min(280px,calc(100vw - 24px));padding:var(--space-2) var(--space-3);font-size:var(--text-sm);font-weight:var(--font-medium);line-height:1.35;color:var(--color-text);background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);pointer-events:none}[data-theme=dark] .sidebar-rail-tip{box-shadow:0 8px 28px #0000008c}.sidebar--shopify{background:var(--color-bg-sidebar)}[data-theme=light] .sidebar--shopify{--sidebar-text: rgba(255, 255, 255, .9);--sidebar-text-muted: rgba(255, 255, 255, .7)}.sidebar__user{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-4);background:#ffffff0f;border-bottom:1px solid rgba(255,255,255,.08)}.sidebar__avatar{width:40px;height:40px;border-radius:50%;background:var(--color-accent);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:var(--font-semibold);font-size:var(--text-base);flex-shrink:0}.sidebar__user-info{display:flex;flex-direction:column;min-width:0}.sidebar__user-name{font-size:var(--text-sm);font-weight:var(--font-medium);color:#fff}.sidebar__user-email{font-size:var(--text-xs);color:#ffffffb3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar__user--link{text-decoration:none;color:inherit;cursor:pointer;transition:background .15s ease}.sidebar__user--link:hover{background:#ffffff1a}.sidebar__store-select{padding:var(--space-3);border-bottom:1px solid rgba(255,255,255,.08)}.store-select{position:relative;width:100%}.store-select__trigger{display:flex;align-items:center;justify-content:space-between;gap:var(--space-2);width:100%;padding:var(--space-2) var(--space-3);font-size:var(--text-sm);color:#fffffff2;background:#ffffff14;border:1px solid rgba(255,255,255,.15);border-radius:var(--radius-md);cursor:pointer;transition:background .15s,border-color .15s;text-align:left}.store-select__trigger:hover{background:#ffffff1f;border-color:#fff3}.store-select__trigger:focus{outline:none;border-color:var(--color-accent);box-shadow:0 0 0 2px #00a88440}.store-select__value{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.store-select__dropdown{position:absolute;top:calc(100% + 4px);left:0;right:0;z-index:300;display:flex;flex-direction:column;gap:3px;background:var(--color-bg-sidebar);border:1px solid rgba(255,255,255,.15);border-radius:var(--radius-md);box-shadow:0 8px 24px #0006;max-height:220px;overflow-y:auto;padding:var(--space-1)}.store-select--rail .store-select__dropdown{top:0;left:100%;right:auto;width:min(280px,calc(100vw - 90px));min-width:200px;margin-left:8px;margin-top:0;z-index:320}.store-select__option{display:flex;align-items:center;justify-content:space-between;gap:var(--space-2);width:100%;padding:var(--space-2) var(--space-3);font-size:var(--text-sm);color:#ffffffe6;background:transparent;border:none;border-radius:var(--radius-sm);cursor:pointer;transition:background .15s;text-align:left}.store-select__option:hover{background:#ffffff1a}.store-select__option[aria-selected=true]{background:#ffffff1f;color:#fff}.store-select__option-text{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.store-select__option-check{flex-shrink:0;color:var(--color-accent);opacity:1}.status-select{position:relative;display:inline-block;width:100%}.status-select__trigger{display:flex;align-items:center;justify-content:space-between;gap:var(--space-2);width:100%;padding:var(--space-2) var(--space-3);font-size:var(--text-sm);background:var(--color-bg-elevated);color:var(--color-text);border:1px 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var(--space-3);min-height:34px;font-size:var(--text-sm);color:var(--color-text);background:transparent;border:none;border-radius:var(--radius-sm);cursor:pointer;transition:background .15s,color .15s;text-align:left}.status-select__option:hover{background:#0000000a}.status-select__option[aria-selected=true],.status-select__option--active{background:var(--color-accent-light);color:var(--color-accent)}.status-select__option-text{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.status-select__option-check{flex-shrink:0;color:var(--color-accent)}[data-theme=dark] .status-select__trigger{background:var(--color-bg-elevated);color:var(--color-text);border-color:var(--color-border)}[data-theme=dark] .status-select__dropdown{background:var(--color-bg-elevated);border-color:var(--color-border)}[data-theme=dark] .status-select__option:hover{background:#ffffff1a}[data-theme=dark] .status-select__option[aria-selected=true],[data-theme=dark] .status-select__option--active{background:#ffffff1f;color:#fff}.sidebar__store-dropdown{width:100%;padding:var(--space-2) var(--space-3);font-size:var(--text-sm);color:#fff;background:#ffffff14;border:1px solid rgba(255,255,255,.15);border-radius:var(--radius-md);cursor:pointer}.sidebar__store-dropdown:focus{outline:none;border-color:var(--color-accent)}.sidebar__nav-item-badge{display:flex!important;align-items:center;justify-content:space-between;gap:var(--space-2)}.sidebar__badge{background:#fff;color:var(--color-primary);font-size:var(--text-xs);font-weight:var(--font-semibold);padding:2px 8px;border-radius:999px}.main-wrapper{flex:1;margin-left:0;display:flex;flex-direction:column;min-height:100vh;min-height:100dvh;min-width:0}.header{height:var(--header-height);flex-shrink:0;background:var(--color-bg-elevated);border-bottom:1px solid var(--color-border);display:flex;align-items:center;justify-content:flex-end;padding:0 var(--space-6);gap:var(--space-4);transition:background 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infinite;margin-right:.4em;vertical-align:-.15em}.timer-btn__label{font-weight:var(--font-medium)}.main{flex:1;padding:var(--space-6);padding-left:calc(var(--sidebar-width, 260px) + var(--space-6, 1.5rem));padding-right:max(var(--space-6),env(safe-area-inset-right,0px));max-width:100%;box-sizing:border-box;min-width:0}@media(max-width:1023px){.main{padding:max(var(--space-4),env(safe-area-inset-top,0px)) max(var(--space-4),env(safe-area-inset-right,0px)) max(var(--space-4),env(safe-area-inset-bottom,0px)) max(var(--space-4),env(safe-area-inset-left,0px))}}.header__sidebar-toggle{display:none;align-items:center;justify-content:center;width:40px;height:40px;margin:0;flex-shrink:0;padding:0;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg);color:var(--color-text);cursor:pointer;transition:background .15s,border-color .15s}.header__sidebar-toggle:hover{background:var(--color-bg-elevated);border-color:var(--color-border-strong)}@media(min-width:1024px){.app-shell--sidebar-hidden .header__sidebar-toggle{display:inline-flex}}@media(max-width:1023px){.header__sidebar-toggle{display:inline-flex}.header{flex-wrap:wrap;row-gap:var(--space-2);height:auto;min-height:var(--header-height);padding:var(--space-2) max(var(--space-3),env(safe-area-inset-right,0px)) var(--space-2) max(var(--space-3),env(safe-area-inset-left,0px));justify-content:flex-end}.theme-toggle span{display:none}}@media(max-width:640px){.header__user{max-width:min(140px,28vw);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.header .btn-sm{padding-inline:var(--space-2);font-size:var(--text-xs)}}@media(min-width:1920px){.page{max-width:min(1400px,90vw)}}@media(min-width:2560px){.page{max-width:min(1680px,88vw)}}html.helpdesk-ticket-view,body.helpdesk-ticket-view{overflow:hidden!important;height:100vh!important;max-height:100vh!important;overscroll-behavior:none}body.helpdesk-ticket-view{position:fixed!important;top:0;right:0;bottom:0;left:0;width:100%;height:100%;overflow-x:clip;overflow-y:clip}body.helpdesk-ticket-view #root{overflow:clip!important;height:100vh!important;max-height:100vh!important;min-height:0}body.helpdesk-ticket-view .app-shell{position:fixed!important;top:0;right:0;bottom:0;left:0;width:100vw;height:100vh;overflow:hidden;min-height:0;display:flex}html:has(.helpdesk-ticket-fullbleed){overflow:clip!important;height:100vh!important;max-height:100vh!important;overscroll-behavior:none}body:has(.helpdesk-ticket-fullbleed){overflow:clip!important;position:fixed!important;top:0;right:0;bottom:0;left:0;width:100%;height:100%;overscroll-behavior:none;overflow-x:clip;overflow-y:clip}#root:has(.helpdesk-ticket-fullbleed){overflow:clip!important;height:100vh!important;max-height:100vh!important;min-height:0}.app-shell:has(.helpdesk-ticket-fullbleed){position:fixed!important;top:0;right:0;bottom:0;left:0;width:100vw;height:100vh;overflow:hidden;min-height:0;display:flex}.main-wrapper:has(.helpdesk-ticket-fullbleed){overflow:hidden;min-height:0;flex:1;display:flex;flex-direction:column}.main:has(.helpdesk-ticket-fullbleed){padding:0;overflow:hidden;display:flex;flex-direction:column;min-height:0}.helpdesk-conversation-card{background:#fff;padding-top:16px}[data-theme=dark] .helpdesk-conversation-card{background:var(--color-bg-elevated)}.helpdesk-reply-form-wrap{background:#fff;padding-top:8px}[data-theme=dark] .helpdesk-reply-form-wrap{background:var(--color-bg-elevated)}.helpdesk-reply-card{transition:background .2s ease,border-color .2s ease}.helpdesk-reply-card--private{background:#f59e0b14!important;border:1px solid rgba(245,158,11,.35)}[data-theme=dark] .helpdesk-reply-card--private{background:#f59e0b1f!important;border-color:#f59e0b66}.helpdesk-private-toggle{display:inline-flex;align-items:center;gap:8px;cursor:pointer;font-size:var(--text-sm);-webkit-user-select:none;user-select:none}.helpdesk-private-toggle__switch{position:relative;width:36px;height:20px;flex-shrink:0;background:var(--color-border);border-radius:var(--radius-full);transition:background .2s ease}.helpdesk-private-toggle__switch:after{content:"";position:absolute;top:2px;right:2px;width:16px;height:16px;background:var(--color-text-inverse);border-radius:50%;box-shadow:var(--shadow-sm);transition:transform .2s ease}.helpdesk-private-toggle input{position:absolute;opacity:0;width:0;height:0}.helpdesk-private-toggle input:not(:checked)+.helpdesk-private-toggle__switch{background:var(--color-border)}.helpdesk-private-toggle input:not(:checked)+.helpdesk-private-toggle__switch:after{transform:translate(-16px)}.helpdesk-private-toggle input:checked+.helpdesk-private-toggle__switch{background:var(--color-accent)}.helpdesk-private-toggle input:checked+.helpdesk-private-toggle__switch:after{transform:translate(0)}.helpdesk-private-toggle:hover .helpdesk-private-toggle__switch{background:var(--color-border-strong)}.helpdesk-private-toggle 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